Frequently Asked Questions
01. What types of jewelry do you offer?
We specialize in high-quality silver jewelry, offering a
wide range of designs, from classic pieces to contemporary styles. Each item is
crafted to bring elegance and a personal touch to your collection.
02. Is your jewelry made of pure silver?
Yes, all of our jewelry is crafted from 925 sterling
silver, ensuring both durability and quality. Our pieces are designed to last
and retain their brilliance over time.
03. Do you offer custom designs?
At the moment, we don’t offer custom jewelry designs.
However, our collection features a diverse range of pieces that allow you to
express your unique style.
04. How can I place an order?
Simply browse our collection, select your preferred
items, and add them to your cart. Once ready, follow the checkout process to
complete your purchase.
05. What payment methods do you accept?
We accept all major credit and debit cards, along with
various secure online payment options, ensuring a smooth and safe checkout
experience.
06. Do you offer international shipping?
Currently,
we do not offer international shipping. We only ship within India. Stay tuned
for future updates on our shipping policies.
07. How long does delivery take?
Delivery times vary based on your location within India,
but typically orders are processed and shipped within 3-5 business days. Once
dispatched, you'll receive a tracking number to monitor your order.
08. What is your return and exchange policy?
We accept returns and exchanges within 7 days of
delivery, provided the item is unused and in its original packaging. For more
details, please refer to our Return Policy page.
09. How do I care for my silver jewelry?
To
maintain your silver jewelry’s shine, avoid exposing it to water, perfumes, and
chemicals. Store it in a dry, cool place when not in use, and use a soft cloth
to gently clean it.
10. How can I track my order?
Once your order is dispatched, you will receive a
tracking number via email or SMS. You can use this number to track your order
directly on the courier's website.
11. What should I do if I receive a damaged item?
If your item arrives damaged, please contact our customer
service team at info@zisthi.com or call us at 7073386111 within
48 hours of receiving your order. We will assist you in resolving the issue.
12. How can I contact you?
For any inquiries, you can reach us via email at info@zisthi.com
or call our customer service number at 707338611